Answers are grounded in ParcelPilot's policies and your data. State-changing actions ask for confirmation.
An AI support agent for logistics operations. It reasons over your policies, contracts, and live order data, cites its sources, and hands off to a human the moment it isn't sure.
Every answer is checked against the retrieved policy and contract text before you see it. Ungrounded ones are withheld and escalated.
Click any citation to read the exact clause it relied on: the policy, SOP, or your signed agreement, with the relevant text highlighted.
Customers only ever see their own data and agreement. Staff get the full picture: every account, document, and the operational dataset.
Customers open tickets in a click; the operations team sees them live, alongside a proactive feed of what needs attention.